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Top 5 Tips On How To Get The Best From Millennials & Gen Z Workers


August 18, 2020 / fbcadmin

Kerrie Sheaves
Foundational Business Pty Ltd

Foundational People Management

Top 5 Tips On How To Get The Best From Millennials & Gen Z Workers

For the last 10 years we’ve been serving small business owners helping them grow their small businesses, turning ideas into reality. We’ve been helping them develop operational plans, create go to market strategies, define sales and marketing strategies and identify the right roles and resources for their business success.

But over the last few years, a persistent complaint kept popping up for small businesses of all types and sectors. Frustration with engaging, retaining and managing with their Millennials and GenZ workers.

To help our clients we embarked on process of searching for practical information to educate small business owners on how to solve the problem. But what we found were only theories published by academics. Or advice from people who didn’t run businesses themselves, and therefore couldn’t share real practical tips on getting the best from younger workers.

There’s no doubt that there is a problem here. However aside from generalized concepts, all we could find was a lot more complaints about “entitled youth” and negativity around “how hard” it is to deal with Millennials and GenZ’s. But no real information or practical techniques to help our business clients navigate working with young people and win.

When some of the businesses in our networks started to actively reject employing younger workers because it was too difficult, we decided it was time to help small business owners effectively Manage Millennials and Gen Z workers in their business. Young people can be a huge asset to growing businesses, if you know how to harness that talent and work with them effectively.

The Managing Millennials ½ Day Conference on Wednesday 16th September 2020, has been created to assist small to medium businesses and C-Suite managers to tackle the challenge of getting the very best from their young employees.

The days of command and control management are over. Millennials and Gen Z Workers expect workplaces to provide opportunities for collaboration and involvement.

Based on a 2019 Deloitte Report Millennials and Gen Z are no longer the ‘future’ workforce, they are the present, making up more than 40 percent of Australia’s working population.


How Can You Get the Best from Your Millennial & Gen Z Workers?

1. Millennials & Gen Z workers need you to be clear about your own business model, and what your brand represents in the marketplace.

If you can’t articulate your vision, mission and values and these aren’t embedded in your businesses culture, processes and practices, younger workers will struggle to connect to your business and get onboard with that vision.

Younger workers need to feel good about working for the business they work in and the job they do.

They are investing themselves in the business emotionally and mentally and they can become unhappy when they are confused by the business practices because they are inconsistent what you’ve professed your business does.

If there is a misalignment between your vision or values, and the reality of what happens day to day, they struggle to be productive. Cognitive dissonance refers to a situation involving conflicting attitudes, beliefs, or behaviours. This produces a feeling of mental discomfort leading to an change in the attitudes, beliefs, or behaviours as they try reduce the discomfort and restore balance. Positive, productive young workers can become disengaged if this occurs in your business.

With the increase in remote working monitoring this is even more important, therefore actively establishing a healthy team and company culture that works remotely and in person is essential.

2. Millennials & Gen Zs want Continuous Training and Development

Younger generations have been trained, since they were babies, to consume information and adapt to changes in technology at a faster rate than ever before.

Therefore, your workplace needs to allow them to discover, research, and use technology to help them learn. For example using video tutorials instead of printed manuals. Companies that embrace technology help their younger employees feel positive and productive about working in a business that’s innovating, instead of negative about their work environments and the tools they use to get the job done.

Businesses that are leveraging new technology, especially where they are staying ahead of the curve, attract and retain younger workers.

3. Millennials & Gen Z’s want you to invite them to be part of the planning and innovation – Use them or lose them.

If your business does not Value and Invite Contribution from younger workers in the design and planning processes, they’ll leave you and start a competing business to yours and leave you in their dust.

Older staff do not have a monopoly on knowledge – our Millennials and Gen Z workers have a fresh perspective we need to value, harness and couple with the wisdom of experience.

4. Not all benefits are financial; Young people value more than money.

Attracting and recruiting the best young workers means providing income that allows them to enjoy their lifestyle, flexibility, options tailored to their needs, plus opportunities to work on projects and develop new skills. The one size fits all employment contract needs to be re-evaluated to attract and retain the best employees.

5. Millennials & Gen Z’s Value Open and Honest Communication.

They want their managers to be prepared to make tough decisions, be proactive, open, and honest in your communication. Whilst flexibly is important to younger workers, uncertainty in their role, lack of clarity on their purpose in the big picture of your business model can undermine their willingness to invest themselves to your business and their job.

Find out more at the Managing Millennials 1/2 Day Conference

For businesses who are experiencing challenges in recruiting, retaining and managing Millennials and GenZ workers in their business you can get a wealth of practical and helpful information from the fanatastic speakers at the ½ day Online Conference September 16th 2020






Call us to find out more today!


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